Shipping Policy

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of ShinyDress.

MAIN SHIPPING METHODS

There are two shipping methods we offer, including rush order shipping and standard shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.

We support the following shipping courier:

1) Rush Order Shipping:

 Shipping Courier including DHL & UPS& TNT &FEDEX etc, that depends on the place you are in.

2) Standard Shipping:

Shipping Courier including USPS & Aramex & DPD.

Country/Region: United States, United Kingdom, Australia, Germany, France, New Zealand

Shipping Methods

Shipping Time

 Shipping Way

Rush Order Shipping

4-7 workdays

 DHL or Fedex 

Standard Shipping

12-18 workdays

 USPS Or UPS

 

 Affected by Covid-19, there will be some delay on the delivery.

Note:

Before your order is shipped, ShinyDress has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

♦ Total Delivery Time = Processing Time + Shipping Time

♦ If your order contains multiple items, they will be shipped together.

Processing time differs from category to category.

Processing time:

Occasion dresses: Within 10-20 Business Days (From May to Dec) 

Occasion dresses: Within 15-30 Business Days (From Jan to April)

Wedding dresses: 15-25 Business Days   (From May to Dec) 

Wedding dresses: 20-40 Business Days  (From Jan to April)

Special Estimated Delivery Time For Rush Order:

Rush order: within 15 workding days please add $30.00 , this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.

Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .

Note :The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

 

How to track orders?

Shipment information - tracking number, shipment method, etc. can be found in my order. Please log directly into your ShinyDress account and check my order.
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.

We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.

Here are the links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com

Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.


How to get my item faster?

Select Rush Order


Shorten the time to make your dress by selecting the urgentorder. The cost is $30.00 .You can choose the rush order option when you order it from us.

Do I have to charge duty and import fee?

Any tariff or import duty will be imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers). Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.

Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.

Is there any extra charge for international transportation?

In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Customs and tax policies vary widely from country to country; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.

Please note that we are not able to list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration form.

Who is responsible for tariffs?

The receiving party / buyer is responsible for any customs fees that may be charged at the time of delivery. How much import duty will be levied depends on the customs policy of each country.

I paid for speeding up transportation, but I'm in a country that needs tariffs. What should I do?

For the benefit of our customers, please understand that we have to send your order by ordinary mail. The tariff is beyond our control, so we cannot guarantee that there is no tax, and we will not bear any tax. However, we will refund your express fee (if you have paid) to your account within 24 hours. We sincerely apologize for the inconvenience caused.

Apo / FPO / DPO shipment

We are sorry that the P.O. Box and military address (APO, FPO) could not be delivered. Please leave a message when placing an order in the u.s.region. For example, if you are in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of the order. Customers from Brazil should leave a message to provide us with your 11 CPF.

Note: if you choose to deliver regularly, your package will be delivered directly to your home once, or will be delivered to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.

What happens if I'm not here when the order arrives?

If you are not present when the package arrives, the carrier will leave a card or call to tell you where it is. It can be in a safe place, or a card detailing how to pick up or reschedule a shipment. If you do not receive any information from the carrier please contact our customer service immediately, Our email :shinydress12@outlook.com we will assist you to find your package, please don't worry

I received the wrong order. What should I do?

We will immediately resolve any problems with incorrect projects.

Please contact our customer service and provide the order number, incorrect product name and number.

We'll call you back as soon as possible and try to help you out.

Why do I need a "CPF" number? (Brazilian customer)

Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must include a "CNPJ" number.

Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number so that your package can pass customs smoothly.

 

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